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| RedExerciser.com TERMS & CONDITIONS |
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MANUFACTURER'S WARRANTY Standard warranty covers the parts and labor for 90 days from
the date of purchase unless and otherwise specified. shipping and handling cost associated with warranty replacement parts. Please, include a copy of this packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related
issues. Ship all warranty related returns to: RED EXERCISER- WARRANTY DEPT. 8752 WEST PARK DR HOUSTON TX 77063 Warranty covers correction replacement or refurbishing
original product to a proper working condition and matching the level of aesthetic wear
to that of product delivered to us for warrant repair. RED Fitness LLC will not
be held responsible for any claims if the
product is misassembled in any way, shape or form. Manufacturer's
warranty plus any extended warranty will be
completely null and void if product is misassembled or misused or
modified. The two (2) year warranty, if purchased, covers the RED
Exerciser only for a period of two (2) years starting from the original purchase
date. Warranty covers correction replacement or refurbishing original
product to a proper working condition and matching
the level of aesthetic wear that of the product delivered to us for warrant
repair. RETURN POLICY We will gladly accept any return within the 30 day trial
period, provided the item is in new or like-new condition. You will need to contact our
Customer Service Team at 1-888-424-7623 and request at Return Authorization
number (RA#). Please mark this number on the
package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any
package missing a RA# will be refused and
returned to sender at sender's expense. Packages containing expired RA#s
may be refused and returned to sender at
sender's expense. Return packages must be post marked within seven (7)
days of the RA# issue date. If merchandise is
received after 15 days after the RA# is issued then merchandise will be subject
to a 25% re- stocking fee of full purchase price. RETURNS RECEIVED 30
DAYS AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER'S
EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received
and inspected. Refunds are
not issued at time of issuance of return authorization. Customers on the Trial Pay Offer will not be billed additional
monthly installment(s) as long as the goods are received before the next
applicable installment payment. If you are charged any additional monthly
payments and merchandise is returned within the 15
days after the issuance of return authorization date, you will be refunded any
additional payments. DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION
NUMBER.
This number can be obtained by contacting our Customer Service
Team at 1-888-424-7623 from Monday to Friday during business hours of
8:30 AM to 5:30 PM Central time. ADDITIONAL RETURN TERMS AND CONDITIONS -All
items must be returned in their original packaging along with all accessories,
parts, and instructions manuals
that were shipped with your original order. -Returns
with missing parts will be charged a flat $20 incomplete return fee -RETURN
PERIOD- Our 30-day return policy starts from the day your product is received
and expires 35 days from the date we
actually ship product to you initially. -A
Return Authorization number must be obtained in the 30 day return period as
mentioned above. -Returns
must be received at our facility in 15 days of when the Return Authorization
number is generated and given to you by phone. -The
initial trial shipping, handling and processing costs are non-refundable. -You
will be responsible for paying all return shipping to deliver product to our
facility -Allow
up to 8 weeks for return to appear on your credit card statement. (If you do
not see your return amount appear on your statement
after up to 8 weeks, contact us (1-888-424-7623) immediately before calling
your credit card company). Send all returns via a shipping method that can be tracked
with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to: RED FITNESS LLC- RETURNS RA#_____________
(Please state return authorization number as given) 8752 WEST PARK DR HOUSTON TX 77063 Along with your return please be sure to include the
following: a.Your
order number, Return Authorization number, your complete name, address, phone
number and email address along with original
packing slip. b.Please
have Return Authorization number on package. If it is received and it
does not meet our return policy we will not issue you a refund
and the package may be returned to you at your cost. c.A
detailed explanation regarding your reason for returning the items. d.Information
about whether you would like a refund or a replacement. PAYMENT INFORMATION We accept payment by Master Card, Visa, Discover and American
Express. Payment may also be made by using your debit card, check or
money order. Checks by phone payments must be made for the full purchase
price of $174.75 (plus additional amounts for
accessories), plus applicable sales tax for residents of Texas. All Check
by phone and One Time Pay customers receive
free S&H. If you wish to send a cashier check, money order or check
payment, please make payment payable to: RED
FITNESS PO
Box 2655 Stafford,
Texas 77477-2655 Check By Phone payments will be processed within five (5) days
of purchase date. A one time Electronic Fund Payment of $174.75 can be made
over the phone with the customer's verbal authorization. Please allow 10
business days for payment approval on
Check By Phone orders. Checks are accepted only upon the condition that customer
agrees if any check is returned unpaid, RED Exerciser may then debit customer's
checking account for that amount of the check, plus a processing fee (and any
other applicable fee), as permitted by state
law. NSF transactions will be charged an additional $25 NSF fee on every
additional attempt to clear funds. All checks
and E-Checks transactions are processed electronically. FUEL SURCHARGE An additional Fuel Surcharge may be added to your shipping and
handling if needed without any notification. Fuel surcharge, if
applicable, will equal an additional 5% of the shipping & handling
portion of your order. ORDER DELIVERY TIME All orders with regular shipping are shipped between 2 and 6
weeks* after receiving order (start order date). Start Order date is the first
weekday after order is called-in or ordered via website. Orders with
optional Rush shipping are shipped within 7- 10 business
days. Consumers can expect an average of 2 to 10 days to receive delivery
after order is shipped from our facility. Contact us if you have not received your product within
respective applicable delivery time.*These are estimated good faith dates and may vary in
accordance with the volume of orders and volume of product being shipped.
Regular shipping is 2-6 weeks. These regular
shipping weeks may vary during "high volume days" such as holidays by up to two
weeks earlier or two weeks later than
estimated. REFUSED DELIVERY Customers will be responsible for all charges associated with
shipping and handling on return/refuse postage. All refused packages will be
assessed an automatic 25% re-stocking fee to reprocess refused packages once
received. Refused packages will not
automatically stop us from making additional installment payments. REFUND POLICY Initial shipping and handling charges are non-refundable.
Refunds on authorized returned trial offer product will be processed within 30 days
of receiving returns. Allow up to 8 weeks for return to appear on
your credit card statement. (If you do not see your
return amount appear on your statement after up to 8 weeks, contact us
(1-888-424-7623) immediately before calling your
credit card company). Partial refunds may apply if product is
received incomplete or returned after RA# allowable date.
Customer who originally paid by Check By Phone or by electronic check
withdrawal will be issued a refund check within four
(4) weeks of us receiving and approving return. Customer must be able to provide P.O.D. (proof of delivery)
that returned product was actually received by our returns facility in the
circumstance that no refund is issued because we are unable to identify that
return was ever received at our facility. MULTI-PAYMENT TERMS Customers opting to pay with our multi-payment method will be
billed in the following manner: Trial offer charge including $14.95 fee
plus shipping and handling will be charged at the time of order. Then
customer will be automatically billed first installment
after 30 days from order date and then subsequent installments in 30 day
increments until full balance if paid-off in
full. Number of installments and installment amount will depend on agreed
offer and acceptance of additional accessories
and or continuity programs if applicable. COLLECTION FEES AND GENERAL PAYMENT ITEMS Customer is responsible for all collection and attorney fees
in the event we have to place your unpaid balance with a third party collection
service. Notify us immediately if your credit card information changes,
especially if you are on a payment program with a future
outstanding balance. Customers paying using our payment/installment
option are notified that their said payable
balance to us may be sold or assigned to a third party financial institution
without notification under all of the above stated terms and conditions.
ADDITIONAL TERMS AND CONDITIONS Multi-payment customers with bounced payments may incur late payment fees, interest and collection charges. A 25% non-refundable restocking fee will be levied on all refused packages. Any unauthorized resale of RED Exerciser equipment will be prosecuted to the highest degree of the law. CUSTOMER SERVICE HOURS: Monday to Friday 8.30 AM to 5.30 PM Central time |